(You’re reading an e-newsletter, use the email signup link at the bottom to receive these messages in your inbox). I wonder if you’re like me and you feel a little…
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One of my guilty pleasures is reading and watching science fiction. I’ve loved tales of rockets, space travel and aliens since I could read. That’s my Dad’s fault. His truck…
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Friend, Think back to last Sunday. What were you feeling? Can you remember? Hang on to that thought for just a second while I let you know that on the Oneicity…
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Today we’re talking about how you can always have what other people want, which is vital as you lead, sell, build and live. First, give me a minute to let you…
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This problem, like most problems involving customer service, doesn’t have much to do with policy, procedure or corporate rules.